{"product_id":"horei-4976075910031","title":"Incontournables pour les bureaux de conseil en matière sociale et du travail : relations avec les clients et communication V182 Lois et réglementations japonaises DVD Conférencier : Chikako Higuchi, Hiromi Yonezawa","description":"In order to survive the fierce competition, customer hospitality is absolutely necessary.\u003cbr\u003e\u003cbr\u003eLack of understanding of basic etiquette and communication rules often results in a poor impression or the termination of an advisory contract. In the future, it will be difficult for social and labor consultant offices to survive unless they are conscious of hospitality.\u003cbr\u003e\u003cbr\u003eThis product will become absolutely necessary for social and labor consultant offices in the future when dealing with clients and new clients.\u003cbr\u003e① Good manners that are not embarrassing for an office.\u003cbr\u003e② Communication skills to build good relationships on a daily basis,\u003cbr\u003e③Ability to make proposals that expand the range of work\u003cbr\u003eIt is explained in an easy-to-understand manner.\u003cbr\u003e\u003cbr\u003eIt also includes a business etiquette checklist for office staff and social and labor consultant teachers, a checklist for identifying communication issues, and proposal templates.\u003cbr\u003e\u003cbr\u003eDétails\u003cbr\u003e[Conférencier]\u003cbr\u003eAcademy Nanairo Style Manners and Communication Instructor Chikako Higuchi\u003cbr\u003eRepresentative of Yonezawa Social Insurance and Labor Consultant Office, Specified Social Insurance Labor Consultant, Hiromi Yonezawa\u003cbr\u003e　\u003cbr\u003e[Table des matières principale]\u003cbr\u003ePart 1《For social and labor consultant offices》Essence and basics of business etiquette and communication\u003cbr\u003e1. Étiquette de visite\u003cbr\u003e2. Customer service\u003cbr\u003e3. Téléphone\/e-mail\u003cbr\u003ePart 2《For social and labor consultant offices》Communication techniques to build good relationships with customers\u003cbr\u003e1. Three skills necessary for a social and labor consultant office\u003cbr\u003e2. Why are communication skills necessary?\u003cbr\u003e3. Difficulties in communication in the social and labor consultant industry\u003cbr\u003e4. Ideas for communication\u003cbr\u003e5. Identifying needs from conversations and linking them to proposals\u003cbr\u003e6. Ideas to make the materials appear high quality\u003cbr\u003e7. Creation of proposal (reference)\u003cbr\u003e　\u003cbr\u003e[Format d'enregistrement]\u003cbr\u003eRésumé du cours (PDF)\u003cbr\u003eProposal materials (PowerPoint),\u003cbr\u003eBusiness etiquette checklist (Excel, PowerPoint)\u003cbr\u003eCommunication issue identification checklist (Excel, PowerPoint)\u003cbr\u003e　\u003cbr\u003e[Durée d'enregistrement vidéo]\u003cbr\u003eEnviron 105 minutes\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e[Attention]\u003cbr\u003e●Pour regarder cette vidéo,\u003cbr\u003e① For DVD discs, use a DVD video compatible player,\u003cbr\u003e②For online video sites, a web browser is required.\u003cbr\u003e●If you want to play a DVD on a computer, the computer must be equipped with a DVD drive and DVD playback software.\u003cbr\u003e●This product (DVD and online video site) includes lecture resumes in PDF format. Please print it out using your printer. For details, please refer to the instruction manual included with this product.\u003cbr\u003e●This product (DVD and online video site) includes lecture resumes (PDF) as well as forms. Microsoft Excel\/PowerPoint (2012\/2016\/2019 Windows version) is required to view and edit the format.\u003cbr\u003e*Environnement d'exploitation PC : La lecture peut ne pas être possible en fonction de l'environnement informatique. Dans ce cas, veuillez contacter le fabricant de l'ordinateur.\u003cbr\u003e*Adobe Acrobat Reader est requis pour visualiser le résumé de la conférence (PDF). Additionally, to view online videos, you need Microsoft Edge 44 or higher, Google Chrome 80 or higher, Safari 12 or higher.","brand":"officejapan","offers":[{"title":"Default Title","offer_id":43320199348446,"sku":"horei-4976075910031","price":7480.0,"currency_code":"JPY","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0562\/9335\/9809\/products\/horei-4976075910031.jpg?v=1756966559","url":"https:\/\/office-japan.jp\/fr\/products\/incontournables-pour-les-bureaux-de-conseil-en-matiere-sociale-et-du-travail-relations-avec-les-clients-et-communication-v182-lois-et-reglementations-japonaises-dvd-conferencier-chikako-higuchi-hiromi-yonezawa","provider":"OfficeJapan オフィスジャパン","version":"1.0","type":"link"}