Terms of service

*If you pay with one of the credit cards above, you can rest assured that your credit card number will be sent to your credit card company without going through the store you are ordering from.

Please transfer the total amount to the account below. Shipping will be done after payment is confirmed. We apologize for the inconvenience, but bank transfer fees will be borne by the customer.

Sumitomo Mitsui Banking Corporation Kyoto Branch (branch number: 496) Regular 9434216

Name: Egg'n Nest Co., Ltd. Egg'n Nest Kabushiki Geisha

Available only to customers who have a PayPal account.

Payment fees are free.

*Cannot be used for orders over 1 million yen (tax included).
*If you do not have a PayPal account, please create one.

Available only to customers who have an ALIPAY account.

After placing your order, we will send you an email containing the payment URL.

Payment method with Alipay After confirming the payment status, we will begin the shipping procedure. If you specify a desired date, please pay early. If payment is not confirmed within 14 days, your order will be automatically canceled. If you add products or order numbers, you will need to place the order again. Thank you for your understanding.

Payment fees are free. *Cannot be used for orders over 1 million yen.

All products in our store include tax (10%).

 

If you choose to pay in advance, please make the payment within 7 days from the date of your order.
If it exceeds 7 days, we will cancel your order at our discretion.

Sagawa Express, Yamato Transport, Fukuyama Transport
Yupack/Yupacket

■Delivery costs

・Courier delivery
The cost is 650 yen (tax included) per order.

*Delivery to Hokkaido is 1,100 yen (tax included), delivery to Okinawa is 2,200 yen (tax included)

Additional charges may apply for delivery to remote islands.

・Yu-Packet
A flat rate of 350 yen (tax included) per order nationwide.

Our store will make arrangements for shipping the product after confirming the payment in advance.

We also accept shipping overseas.

 

For customers requesting estimates, invoices, and receipts

We will replace damaged or defective items. We apologize for the inconvenience, but please contact us by email or phone within one week after receiving the product.

We cannot accept returns or exchanges of products that have been opened, used, or due to customer convenience. note that.

■About order cancellation
Except for product defects, we do not accept returns or exchanges due to customer convenience.
Please carefully check the product contents, quantity, etc. before purchasing.


◆About canceling orders before the product arrives

If you wish to cancel your order, please contact us as soon as possible.
If paying by bank transfer, please contact us before making the payment.
For credit card payments,
We will prepare the delivery as soon as we confirm the details of your order, so please contact us as soon as possible.
*Depending on the timing, we may not be able to accept cancellations.

*Please note that if payment is not received within one week after placing your order via bank transfer,
Please note that your order will be automatically treated as a cancellation.


◆About canceling orders after receiving the product

・In case of damaged or defective products
Please inform us of the damage or defective condition.
We will replace it after confirmation.
We apologize for the inconvenience, but
Please notify us of damage or defect by email or phone within one week after receiving the product.
Please contact us.

・Depending on the customer's convenience
We apologize for the inconvenience, but we cannot accept your request.
When purchasing, please carefully check the size, color, quantity, etc.
stomach.

Our store provides warranties for home appliances and high-quality writing instruments. Please contact us in case of failure.
The warranty period varies depending on the product, but the warranty ranges from a minimum of 1 year to a maximum of 5 years.