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We ship Japanese stationery to worldwide.
We ship Japanese stationery to worldwide.

Terms of service

About payment

  • Credit card payment

    *If you pay with any of the above credit cards, your credit card number will be sent to the card company without going through the order store.


  • Cash cash on delivery

    When the product arrives, please pay the delivery person. (Product price (tax included) + shipping fee + cash on delivery fee (330 yen to 1100 yen) will be the total.) * The copy of the delivery slip can be used as a receipt


  • Bank transfer (prepayment)

    Please transfer the total amount to the following account. Shipping will be after payment is confirmed. We are sorry, but the bank transfer fee will be borne by the customer.

    Sumitomo Mitsui Banking Bank Kyoto Branch (Store number: 496) Normally 9434216

    Name: Tag Stay Shark Corporation) Tag Stever


  • Convenience store postpayment

    The invoice is mailed separately from the product. Please pay within 14 days of issuance.
    The NP post -payment service provided by Net Protections Co., Ltd. is applied, providing personal information within the service range and transferring money.
    詳細URL:http://np-atobarai.jp/about/mall.html
    ● Usage limit: 55,000 yen (tax included) ● Postpaid fee: 209 yen
    If the user is a minor, please use it with the consent of the statutory agent.


  • Payment after billing for corporations (bank transfer) (up to 300,000 yen/month)

    This is a post -payment service for corporations/sole proprietorship.When ordering, please fill in both "corporate name" and "person in charge" in the cart.The invoice will be issued by e -mail on the second business day of the month after the purchase from Net Protections Co., Ltd. You can trade up to 300,000 yen per month (payment payment at the end of the month after the end of the month). Please bear the transfer fee for bank transfer. Paid claims are transferred to the company for claiming agency.

  • About the handling of consumption tax

    All our products are tax -included (10%).

  • About commission

    If you choose the following by the payment method, a cash on delivery fee will be charged in addition to the shipping fee.

    ■ Cash on delivery of products
    Order price 1 yen to 9,999 yen fee 330 yen
    Order price 10,000 yen to 29,999 yen fee 440 yen
    Order amount 30,000 yen to 99,999 yen fee 660 yen
    Order price 100,000 yen -commission fee 1,100 yen

    ■ Convenience store postpayment
    Uniform 209 yen

  • About payment deadline

    Customers who choose prepayment should transfer within 7 days from the order date.
    If it exceeds 7 days, we will cancel it without permission.


About shipping and delivery

  • How to deliver

    Sagawa Express / Yamato Transport / Fukuyama Transport
    Yu -packet


  • postage

    ■ Delivery cost

    ·home delivery
    It is 550 yen (tax included) per order.

    Free shipping on purchases over 3500 yen.
    * Delivery to Hokkaido is 1100 yen (tax included), and delivery to Okinawa is 1650 yen (tax included).

    In the case of delivery to remote islands, a separate fee may be incurred.

    ・ Yu -packet
    It is 350 yen (tax included) nationwide for each order.


  • About the delivery time

    After confirming payment in advance, our shop has arranged the product shipping.
    * In the case of a convenience store postpayment or post -payment for a corporate invoice, after passing the preliminary examination, the product will be arranged for the product shipping.

  • About delivery overseas

    We also accept overseas shipping.


Returned goods, exchanges, warranty

  • About returned goods and exchanges

    Damaged items and defective products will be replaced. Sorry to trouble you, but please contact us by e -mail or telephone within one week after the product arrives.

    We cannot accept products after opening, products after use, and returns and exchanges due to customer reasons. note that.

    ■ About cancellation of order
    We do not accept returns or exchanges due to customer reasons, except for bad products.
    Please check the product contents, quantity, etc. before purchasing.


    ◆ About cancellation of order before the product arrives

    If you cancel your order, please contact us as soon as possible.
    In the case of banks or postal transfer, please contact us before payment.
    In the case of credit card payment and cash on delivery
    We will prepare delivery as soon as you confirm your order, so please contact us as soon as possible.
    * Depending on the timing, you may not be able to accept cancellations.

    * If you cannot make payment within one week after ordering by bank transfer or postal transfer.
    Please note that it will be treated automatically.


    ◆ About cancellation of order after the product arrives

    ・ In the case of damaged and defective products
    Please tell us about the damage and defective status,
    We will replace it after confirmation.
    Sorry to trouble you,
    Damage by e -mail or telephone within one week after the product arrives
    Please contact us.

    ・ In the case of the product after opening or the customer's convenience
    I'm sorry, but I can't accept it.
    When purchasing, please check the size, color, quantity, etc. carefully.
    stomach.


  • About product warranty

    Our shop has a warranty card for home appliances and luxury writing instruments. Please contact us in the event of a failure.
    The warranty period varies depending on the product, but there is a guarantee of at least one year to a maximum of 5 years.