Japanese laws and regulations Practical countermeasures against harassment with videos and formats Format template 230 4976075130354
Original price
¥13,200
-
Original price
¥13,200
Original price
¥13,200
¥13,200
-
¥13,200
Current price
¥13,200
SKU horei-4976075130354
Order number Format template 230
Specifications CD-ROM
Author/Editor Lecturer: Horizon Partners Law Office Lawyer Rika Arai
Size mega tall case
Quantity: 1 set
ISBN 9784539773369
JAN code 4976075130354
overview
Understand and take measures to protect employees and companies from customer harassment!
Learn basic knowledge from a lecture by a lawyer who is familiar with customer harassment!
Furthermore, we implement customer harassment countermeasures using materials and forms!
In early September 2023, the standards for psychological stress when recognizing mental disorders as industrial accidents were revised, and ``customer harassment'', which is nuisance behavior by customers, was newly added to the standards.
In addition, starting in 2024, the Tokyo Metropolitan Government is solidifying its policy to enact an ordinance to prevent customer harassment, such as abusive language and unreasonable demands.
However, according to a customer harassment survey conducted by S.P. Network Co., Ltd. in 2023, 64.5% of employees had experienced harassment in the past year, which was a high percentage, while 55.3% had no policy against harassment and 68.1% had not developed a manual, suggesting that companies are not taking countermeasures against customer harassment.
This product is a set of videos that provide the minimum knowledge that small and medium-sized businesses need to know when considering customer harassment countermeasures, and a format that is useful for internal maintenance.
A lawyer who is familiar with harassment countermeasures provides an easy-to-understand video explanation of what customer harassment is and what small and medium-sized businesses can do based on specific cases.
It also includes a response manual, example regulations, and complaint response reports that can be used as reference when actually carrying out the work, making it useful in practice.
Specifications CD-ROM
Author/Editor Lecturer: Horizon Partners Law Office Lawyer Rika Arai
Size mega tall case
Quantity: 1 set
ISBN 9784539773369
JAN code 4976075130354
overview
Understand and take measures to protect employees and companies from customer harassment!
Learn basic knowledge from a lecture by a lawyer who is familiar with customer harassment!
Furthermore, we implement customer harassment countermeasures using materials and forms!
In early September 2023, the standards for psychological stress when recognizing mental disorders as industrial accidents were revised, and ``customer harassment'', which is nuisance behavior by customers, was newly added to the standards.
In addition, starting in 2024, the Tokyo Metropolitan Government is solidifying its policy to enact an ordinance to prevent customer harassment, such as abusive language and unreasonable demands.
However, according to a customer harassment survey conducted by S.P. Network Co., Ltd. in 2023, 64.5% of employees had experienced harassment in the past year, which was a high percentage, while 55.3% had no policy against harassment and 68.1% had not developed a manual, suggesting that companies are not taking countermeasures against customer harassment.
This product is a set of videos that provide the minimum knowledge that small and medium-sized businesses need to know when considering customer harassment countermeasures, and a format that is useful for internal maintenance.
A lawyer who is familiar with harassment countermeasures provides an easy-to-understand video explanation of what customer harassment is and what small and medium-sized businesses can do based on specific cases.
It also includes a response manual, example regulations, and complaint response reports that can be used as reference when actually carrying out the work, making it useful in practice.