Incontournables pour les bureaux de conseil en matière sociale et du travail : relations avec les clients et communication V182 Lois et réglementations japonaises DVD Conférencier : Chikako Higuchi, Hiromi Yonezawa

In order to survive the fierce competition, customer hospitality is absolutely necessary.

Lack of understanding of basic etiquette and communication rules often results in a poor impression or the termination of an advisory contract. In the future, it will be difficult for social and labor consultant offices to survive unless they are conscious of hospitality.

This product will become absolutely necessary for social and labor consultant offices in the future when dealing with clients and new clients.
① Good manners that are not embarrassing for an office.
② Communication skills to build good relationships on a daily basis,
③Ability to make proposals that expand the range of work
It is explained in an easy-to-understand manner.

It also includes a business etiquette checklist for office staff and social and labor consultant teachers, a checklist for identifying communication issues, and proposal templates.

Détails
[Conférencier]
Academy Nanairo Style Manners and Communication Instructor Chikako Higuchi
Representative of Yonezawa Social Insurance and Labor Consultant Office, Specified Social Insurance Labor Consultant, Hiromi Yonezawa
　
[Table des matières principale]
Part 1《For social and labor consultant offices》Essence and basics of business etiquette and communication
1. Étiquette de visite
2. Customer service
3. Téléphone/e-mail
Part 2《For social and labor consultant offices》Communication techniques to build good relationships with customers
1. Three skills necessary for a social and labor consultant office
2. Why are communication skills necessary?
3. Difficulties in communication in the social and labor consultant industry
4. Ideas for communication
5. Identifying needs from conversations and linking them to proposals
6. Ideas to make the materials appear high quality
7. Creation of proposal (reference)
　
[Format d'enregistrement]
Résumé du cours (PDF)
Proposal materials (PowerPoint),
Business etiquette checklist (Excel, PowerPoint)
Communication issue identification checklist (Excel, PowerPoint)
　
[Durée d'enregistrement vidéo]
Environ 105 minutes


[Attention]
●Pour regarder cette vidéo,
① For DVD discs, use a DVD video compatible player,
②For online video sites, a web browser is required.
●If you want to play a DVD on a computer, the computer must be equipped with a DVD drive and DVD playback software.
●This product (DVD and online video site) includes lecture resumes in PDF format. Please print it out using your printer. For details, please refer to the instruction manual included with this product.
●This product (DVD and online video site) includes lecture resumes (PDF) as well as forms. Microsoft Excel/PowerPoint (2012/2016/2019 Windows version) is required to view and edit the format.
*Environnement d'exploitation PC : La lecture peut ne pas être possible en fonction de l'environnement informatique. Dans ce cas, veuillez contacter le fabricant de l'ordinateur.
*Adobe Acrobat Reader est requis pour visualiser le résumé de la conférence (PDF). Additionally, to view online videos, you need Microsoft Edge 44 or higher, Google Chrome 80 or higher, Safari 12 or higher.