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Frequently Asked FAQ

Office Japan Frequently Asked FAQ

〇 About the shipping date of the reservation product
〇 Order confirmation email does not come
〇 There is no contact after payment
〇 About wrapping
〇I ordered stock and reserved products, how do you ship?
〇 About Hokkaido, Okinawa, remote islands, overseas shipping costs
〇Where should I write a review?
〇 About the receipt of cash on delivery
〇 The ordered product does not arrive
〇 About issuance of quotes, invoices, and receipts
〇 About the timing of shipping
〇 About return / exchange
〇 About business hours and regular holidays
〇 About point return / expiration at the time of cancellation
〇 About the commission for each payment method



Q. About the shipping date of the reservation product

A. The scheduled shipment date of the reservation product is specified in the delivery date information column of the product page. Please be sure to check before ordering.
* It is the scheduled date and the shipping date may be different. Please note.

○ In the early month, refers to the range from 1st to 10th.
○ In the middle of the month, it refers to the range from 11th to 20th.
○ Late month refers to the range from 21st to 31st.

 

Q. Order confirmation email does not come

A. If you do not receive emails from our shop after 2 business days after ordering, you may be incorrect in the registered e -mail address, or a problem of receiving settings.
If you do not receive the email, please let us know the full name and order number of the orderer from this inquiry form.

Inquiry form

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Q. There is no contact after payment

A. If you pay under the name other than the orderer, you may not be able to confirm the payment.

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Q. About wrapping

A. When you check "Add wrapping bag (¥ 230)" on the following screen of the shopping cart, a wrapping bag will be added.




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Q. I ordered inventory and reserved products together, how will it be shipped?

A. Basically, all products will be shipped according to the release date of the reservation product.

If you wish to send an separate shipment, please let us know by e -mail.

In addition, if you ship the bundled products separately, the shipping fee is required each time. Please understand in advance.

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Q. About shipping costs to Hokkaido, Okinawa, remote islands, and overseas

A.
■ Shipping to Hokkaido, Okinawa and remote islands
The following shipping fee will be charged depending on the order amount.

・ Purchase amount less than 3500 yen
Hokkaido: 1,100 yen (tax included) Okinawa: 1,650 yen (tax included) Remote islands other than Hokkaido and Okinawa: 650 yen (tax included)

・ Purchase amount 3500 yen or more
Hokkaido: 450 yen (tax included) Okinawa: 1,000 yen (tax included) Remote islands other than Hokkaido and Okinawa: 300 yen (tax included)

* At the time of the order completion, the shipping fee is 0 yen, but after receiving the order at our shop, the above shipping fee will be added.

* It will be shipped to Okinawa by sailing. (About one week from shipping to delivery) * Delivery to Okinawa cannot be specified.

Delivery to Hokkaido, Okinawa and remote islands is free shipping for 550 yen or 3500 yen for shipping.

■ Shipping overseas
It will be automatically calculated in the shopping cart when ordering based on the total weight, country, and region of your ordered product. Please check before the order procedure is completed.

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Q. Where should I write a review?

A. You can write a review of the purchased product from each product page.

Please let us know your impressions after the product arrives.



Anyone can post reviews.

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Q. About COD receipt

A. In the case of cash on delivery, the [cash on delivery slip] issued by the delivery company is a formal receipt.
We do not issue doubles of the receipt separately.
If you need a receipt with the company name, please place the recipient (address) as the company name.
A cash on delivery slip is also required as a sales proof when receiving a manufacturer warranty.
Please keep it in a safe place.

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Q. The ordered product does not arrive

A. Is the registered delivery address correct?
Have you moved?
Does the postal code and address match?
Is it changed due to municipal merger?
Is the apartment / apartment name / room number entered?

There are also cases where entering the e -mail address / delivery address is incorrect.
Excuse me, but please check it out and register to prevent trouble.

If the luggage return or order cancellation is caused by the customer's input error as described above, only the round -trip shipping fee of 1100 yen (550 yen x 2) will be charged.
In addition, after returning the correct address after returning, if you re -ship, we will charge the shipping fee for reserving.
* Even if there is a defect in the delivery address, we cannot judge whether there is any incomplete address before shipping, so we will not ask the customer in advance.

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Q. About issuance of quotes, invoices, and receipts

A. The PDF file will be downloaded from the office Japan document issuance system.
Please issue it in your operation from the following URL.
* Not available from mobile phones and smartphones. Please access from your PC.

https://www.takedajimuki.co.jp/receipt.html

* Credit card payments, bank transfer, Seven -Eleven (advance payment), Lawson, post office ATM (prepayment), etc. (prepayment) can all issue all quotes, invoices, and receipts.
* Cash on delivery, post -payment payment, cash on delivery, and bill payments can only be issued for quotes and invoices. Regarding the receipt, the receipt of the payment slip is the receipt.

〇 Login ID: Number with the head of the order number is OJ
(Example: If the order number is#1435, the login ID is OJ1435)

〇 Password: Orderer's phone number 4 lower digits

[Time for logging in]
From 1-2 business days after sending order confirmation email

[Timing when documents can be issued]
Quotation, invoice ... after sending order confirmation email
Receipt ... After notification of shipping completion email
* The expiration date is about 1 month.
* It may take some time to reflect the number.

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Q. About the timing of shipping

A.
Products with this mark and stock are available for credit card payments, cash on delivery, and PayPal orders until 9:29 am. (Excluding weekends and holidays)

If you become an authori NG (not payment), it will be changed to another payment method and will be shipped after payment is possible.

Bank transfer, convenience store / post office payment, and Alipay will be shipped after payment is confirmed.

In the case of postpayment and bill payment, it will be shipped after the post -payment examination has passed.

Reserved items, missing items, and manufacturers ordered will be shipped after arrival.

* Delivery may not be possible depending on the deposit status. Please note.

We do not accept products changes, quantities, or cancellations after sending your order confirmation email.

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Q. About return / exchange

■ Return / exchange for customer's convenience
A. Returns or exchanges are not possible for customer reasons, such as size mistakes, products different from imagination, mistakes, and unnecessary quantities.


■ In case of defective, damaged items, misleading by our shop
I am sorry.
From this inquiry form
Please describe your name (full name), order number, bad content, etc. before submitting.
We will contact you about the return / exchange procedure.
Inquiry form

About defective response when you order multiple points
Defective returns and exchanges in multiple orders are limited to bad products.

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Q. About business hours and regular holidays

A. Orders online are accepted 24 hours a day. For inquiries by phone
[Weekdays 10: 00-16: 00].
* Saturdays, Sundays, and holidays are regular holidays. Reply to inquiries by email will be from the day to the next business day.
* The congestion is expected for many orders processing after the consecutive holidays, so the reply and delivery date of the inquiry may be slightly delayed.

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Q. About point return / expiration when canceled

A. Normal points will be returned to the customer when the order is canceled.

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Q. About the commission for each payment method

A.
■ Credit card: 0 yen
■ Bank transfer: Bank transfer fee (depending on banks)
■ Payment payment: 209 yen
■ Cash on delivery: The total order amount is 330 yen for 9999 yen, 440 yen for 100,000-29999 yen, 660 yen for 30000-99999 yen, 1100 yen for 100000-299999 yen.
■ Invoice payment: 209 yen
■ PayPal: 0 yen
■ Alipay: 0 yen

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