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Shopping guide

About payment

  • Credit card payment

    * When you pay with one of the above credit cards, you can rest assured that your credit card number will not go through the store you ordered from and will be sent to the card company.

  • Product take-home pay

    Please pay the delivery person when the item arrives. (Product price (tax included) + postage + collect on delivery fee (330 yen to 1,100 yen) will be the total.) ※ Receipt of delivery slip can be used as a receipt

  • Bank transfer (prepayment)

    Please transfer the total amount to the following account. Shipment will be made after payment confirmation. We are sorry, but the bank transfer fee will be borne by the customer.

    Sumitomo Mitsui Banking Corporation Kyoto Branch (Store No.: 496) Ordinary 9434216

    Name: Tag Stationery Co., Ltd.) Tag Stationery

  • Convenience store post-payment

    The invoice will be mailed separately from the product. Payment must be made within 14 days of issuance.
    The NP postpawn service provided by Net Protections Co., Ltd. applies, and personal information is provided within the service range and the receivables are transferred.
    ● Maximum amount of use: 55,000 yen (tax included) ● Post payment fee: 209 yen
    If the user is a minor, please use it with the consent of a legal representative.

  • Post-payment of corporate invoices (bank transfer) (up to 300,000 yen per month)

    This is a post-payment service for corporations and individual business owners.Please fill in both the "corporate name" and "person in charge name" in the cart at the time of ordering.The invoice will be issued by e-mail on the second business day of the month following the purchase from Net Protections Co., Ltd. You can trade up to 300,000 yen per month (invoice payment at the end of the month). Please bear the transfer fee at the time of bank transfer. The receivables will be transferred to the company for billing.

  • Handling of consumption tax

    All our products are tax included (10%) price.

  • About fees

    If you choose the following payment method, there will be a cash on delivery fee in addition to the postage.

    ■Product co-pay
    Order amount 1 yen to 9,999 yen Fee 330 yen
    Order amount 10,000 yen to 29,999 yen Fee 440 yen
    Order amount 30,000 yen to 99,999 yen Fee 660 yen
    Order amount 100,000 yen ~ Fee 1,100 yen

    ■Convenience store post-payment
    Flat 209 yen

  • About payment deadlines

    If you choose to pay in advance, please transfer within 7 days from the date of order.
    If it is more than 7 days, it will be canceled without permission.

About postage, delivery

  • How to deliver

    Sagawa Express, Yamato Transport, Fukuyama Express
    Yu Packet

  • postage

    ■Shipping costs

    Courier service
    It is 550 yen (tax included) per order.

    Free shipping on purchases of 3,500 yen or more.
    ※ Delivery to Hokkaido is 1,100 yen (tax included), delivery to Okinawa is 1650 yen (tax included).

    In the case of delivery to a remote island, a separate fee may be charged.

    Yu packet
    It is 350 yen (tax included) nationwide per order.

  • About the delivery time

    After confirming the payment in advance, we will arrange the shipment of the product.
    ※ In the case of convenience store post-payment, corporate invoice post-payment, after passing the preliminary examination, the product will be arranged for product shipment.

  • About delivery to overseas

    We also accept shipments overseas.

Returns, exchanges and warranties

  • About returns and exchanges

    Damaged or defective products will be replaced. We apologize for the inconvenience, but please contact us by e-mail or phone within one week after the arrival of the product.

    We cannot accept items after opening, products after use, returns or exchanges due to customer's convenience. Please understand.

    ■Cancellation of orders
    We do not accept returns or exchanges due to customer convenience, with the view of product defects.
    Please check the product contents, quantity, etc. sufficiently before purchasing.

    ◆Cancellation of order before arrival of product

    If you would like to cancel your order, please contact us as soon as possible.
    In the case of bank or postal transfer, please contact us before payment.
    In the case of credit card settlement and C.O.D.,
    We will prepare for delivery as soon as we confirm the contents of your order, so please contact us as soon as possible.
    * Cancellation may not be possible depending on the timing

    * If you do not make a payment within one week after ordering by bank transfer or postal transfer,
    Please note that it will be automatically treated as a cancellation.

    ◆Cancellation of order after arrival of product

    ・ In the case of damaged or defective products
    Tell us the condition of the damage, defect,
    We will replace it after confirmation.
    I'm sorry,
    Damaged by e-mail or telephone within 1 week after arrival of the product, to the effect of defects
    Please contact us.

    ・ When it is a product after opening or due to customer's convenience
    I'm very afraid, but I can't accept it.
    When purchasing, please check the size, color, quantity, etc. carefully.

  • About the guarantee of the product

    Our shop attaches a guarantee to home appliances and high-quality writing instruments. Please contact us in case of breakdown.
    The warranty period varies depending on the product, but there is a guarantee from at least 1 year to a maximum of 5 years.