Payment Information
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Credit Card Payment
*If you pay with one of the above credit cards, your credit card number will be sent directly to your card company without going through the store where you placed your order, ensuring your safety.
Bank Transfer (Prepayment)
Please transfer the total amount to the account below. Your order will be shipped after payment confirmation. We apologize for any bank transfer fees, but please note that you will be responsible for any bank transfer fees.
The Bank of Kyoto, Ltd.
Swift Code：BOKFJPJZ
head office
Beneficiary's Account Number：101-5258719
Beneficiary's Name：EggnNest Co., Ltd.-
PayPal
Available only to customers with a PayPal account. There is no transaction fee. *This payment method is not available for orders over 1 million yen (tax included). *If you do not have a PayPal account, please create one.
PayPal account
info@tagstationery.kyoto -
Alipay
Only customers who have an ALIPAY account can used.
After your order, we will send you an email with the payment URL.
Payment method on Alipay After confirming the payment status, the shipping procedure will start. If you specify the desired date, please pay as soon as possible. If payment cannot be confirmed within 14 days, we will automatically cancel the order. If you add a product or order number, you need to order it again. Please note.
The payment fee is free. * Cannot be used for orders over 1 million yen.
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If you choose prepayment, please make your payment within 7 days of the order date. If you do not make your payment within 7 days, your order will be canceled.
For Customers Requiring an Invoice
Returns, Exchanges, and Warranty
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We will replace damaged or defective products. We apologize for the inconvenience, but please contact us via the following page within one week of receiving the product.
https://office-japan.jp/en/pages/contact
We cannot accept returns or exchanges for opened or used products or for reasons of customer convenience. Thank you for your understanding.
Order Cancellations
We do not accept returns or exchanges for reasons of customer convenience, except for defective products. Please carefully check the product contents and quantity before purchasing.
◆About canceling an order before the product arrives
If you wish to cancel your order, please contact us as soon as possible. If paying by bank transfer, please contact us before making your payment. If paying by credit card, We will prepare your order for shipping once we have confirmed your order details, so please contact us as soon as possible. *We may not be able to accept cancellations depending on the timing. *Please note that if payment is not received within one week of placing a bank transfer order, your order will be automatically canceled.
◆About canceling an order after the product arrives
・In the case of damaged or defective items Please inform us of the condition of the item, and we will replace it after inspection. We apologize for the inconvenience, but Please contact us by email or phone within one week of receiving the item to inform us of the damage or defect. ・In the case of a change due to customer circumstances We regret that we are unable to accept cancellations. Please carefully check the size, color, quantity, etc. before purchasing.
Our store provides warranties for home appliances and luxury writing instruments. Please contact us if there is a malfunction. The warranty period varies depending on the product, but can range from a minimum of 1 year to a maximum of 5 years.