About payment
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Credit card payment
It is secure because your credit card number will be sent to the card company without going through the order store.
Bank transfer (prepayment)
Please transfer the total amount to the following bank account. Shipping will be after payment is confirmed.
The Bank of Kyoto, Ltd.
The bank transfer fee needs to be paid by the customer.
Swift Code：BOKFJPJZ
Branch name：Head Office
Beneficiary's Account Number：143-3466071
Beneficiary's Name：Tag stationery Co., LTD.
Paypal
Only customers who have a PayPal account can use.
The payment fee is free.
Account: info@tagstationery.kyoto* Cannot be used for orders over 1 million yen.
* If you do not have a PayPal account, create a PayPal account first.-
Alipay
Only customers who have an ALIPAY account can use.
After your order, we will send you an email with the payment URL.
Payment method on Alipay After confirming the payment status, the shipping procedure will start. If you specify the desired date, please pay as soon as possible. If payment cannot be confirmed within 14 days, we will automatically cancel the order. If you add a product or order number, you need to order it again. Please note.
The payment fee is free. * Cannot be used for orders over 1 million yen.
International Shipping
We accept international shipping.
International delivery fee
We ship the packages by DHL or EMS.
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We do not accept returns or exchanges due to customer reasons, except for the damaged and defective items.
We will replace the damaged items and defective items.
Please contact us by e -mail within one week after the product arrives.
Please tell us about the damage and defective status specifically.
We will replace it or refund after confirmation.
If you want to cancel the order, please contact us as soon as possible.
Our shop has a warranty card for luxury items. Please contact us in the event of a failure with a warranty card.
The warranty period varies depending on the brands, but there is basically a guarantee of at least one year.